CRM Software Development Company in India

#07 1st Floor, Jnana Bharathi main Road, Naagarabhaavi Circle
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CRM Solutions

In CRM (customer relationship management), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following CRM Software Systems are very essential for Success as well as General Day to Day Management of any company. Keeping proper records required and having a system in place for Customer Relationship Management increases not only sales, performance and profits of a company but also image and goodwill of a company in the eyes of customers as well as general public.

Customized CRM Software can extend itself to manage every aspect of your business and can cover your complete business management process. Such CRM Software can provide smooth functioning of your business and can eliminate wastages of man hours, money and can bring automation and overall simplicity and improvements in the busines processes.

Customized CRM Solutions:

  • Sugar CRM
  • VTiger CRM
  • Salesforce CRM

CRM software is designed to help businesses meet the overall goals of customer relationship management. Today's CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer's known history and prior interactions with your business. Customer Service Management (CRM) software can help your business gain and convert more leads and make a higher annual profit.

While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads. Typically, CRM software is used in the enterprise, however many products scale and can be used in a business of any size.

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Atvantic Business Processes - CRM:-

  • Customer Data
  • Customer Interaction
  • Access Business Information
  • Automate Sales
  • Track Leads
  • Contracts
  • Customer Support
  • Clients and Contacts
  • Support Vendor / Partner Relationships
  • Employees
  • Assets or Resources
  • Email marketing
  • Lead management
  • Landing page creation
  • Web forms
  • Marketing analytics

Customer relationship management (CRM) is a business strategy that stresses good ongoing relationships with customers. It holds that maintaining these relationships drives growth and profitability. There are two core elements of this customer-centric strategy:

(1) Presenting a unified face to the customer

(2) Providing a seamless customer experience

CRM software can help by synchronizing customer communications among business units. Sales, marketing and customer service can all get on the same page. It’s a system of record for touch points throughout the customer lifecycle.With CRM tools companies can track, automate, analyze and optimize customer interactions. At the core is a database of contact information and interaction history for each individual customer.

Customer Service & Support

CRM software products often provide customer support-related features. Many also integrate with standalone customer support software (i.e. helpdesks and call center software). Customer support features may include:

  • Knowledge Bases
  • Ticketing Systems
  • Live Chat
  • Customer Support Portals

Benefits of Using a CRM System

CRM systems hold a number of benefits for both small businesses and enterprises. When implemented properly, CRM can:

  • Create a single storehouse for customer data
  • Provide greater visibility into sales, marketing and customer service processes
  • Help optimize customer communications
  • Shorten sales cycles
  • Improve customer retention
  • Help companies understand and address the needs of customers
  • Increase customer satisfaction
  • Automate tasks
  • Increase operational efficiency
  • Free up employees to focus on customer interactions

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